Terms of Service

Terms and Conditions

 Asheya Alchemy — January 2026

Welcome to Asheya Alchemy. By accessing our website and using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Definitions

“We”, “Us”, “Our” refers to Asheya Alchemy, ABN; 12293008339, operated by Dean & Cat. 

“You”, “Your”, “Member” refers to any person who accesses our website or purchases our services.

“Services” refers to all courses, programs, certifications, community features, and content provided through our platform.

“Platform” refers to our website at asheyaalchemy.com and associated applications.

“Content” refers to all materials including videos, audio, text, images, and downloadable resources.

“Enrolment Credits” refers to the credit system used to unlock curriculum content.

2. Acceptance of Terms

By creating an account, purchasing a membership, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, Refund Policy, Copyright Disclaimer, and Cookie Policy.

3. Modifications to Terms

We may modify these terms to reflect changes in law, our services, or business practices. When we make changes:

• We will provide at least 30 days’ notice via email before material changes take effect
• We will clearly identify what has changed
• You may terminate your membership if you disagree with the changes, with a pro-rata refund for Annual memberships
• Continued use of the platform after the notice period constitutes acceptance

We will not make changes that materially reduce the core services included in your membership tier during your paid subscription period, except as required by law.

4. Eligibility

You must be at least 18 years of age to use our services. By using our platform, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.

5. Account Registration

To access our services, you must create an account with accurate information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

Please notify us immediately of any unauthorised use of your account. We will not be liable for losses arising from your failure to secure your credentials, but will work with you to secure your account.

6. Membership Tiers and Pricing

All prices are in Australian Dollars (AUD):

Tier	Price	Benefits
Monthly	$44/month	Full platform access, 4 enrolment credits/month, community forums, cancel anytime
Annual	$440/year	Full platform access, 4 enrolment credits/month, community forums, save $88 (17%)
Fast Track Premium Annual	$660/year	Full platform access, 6 enrolment credits/month, (50% more than standard), community forums. Complete your journey faster with 24 extra credits annually.
Founding Member	$1,997 lifetime	Unlimited lifetime access, unlimited enrolment credits, priority support, limited to 25 spots

6.2 Enrolment Credits

Enrolment credits unlock curriculum modules. Monthly and Annual members receive 4 credits per month. Founding Members have unlimited credits. Fast Track Premium members have 6 credits. Credits remain valid while your membership is active but do not carry over if membership lapses and is later renewed.

6.3 Payment Terms

Payment is processed through Stripe and/or PayPal or by Direct Debit (on request). By providing payment information, you authorise us to charge the applicable fees. Monthly memberships renew on the same date each month; Annual memberships renew on the anniversary date. You may cancel before the renewal date to prevent automatic charges.

6.4 Pricing Changes

We may change pricing with at least 30 days’ notice. Price increases will not affect your current subscription period but will apply upon renewal. Founding Member pricing is locked at the time of purchase.

7. Refund Policy Summary

Please refer to our separate Refund Policy for complete details. Key points:

Monthly: No refunds for partial months. Cancel anytime.

Annual: Pro-rata refund within 30 days if less than 20% of content accessed.

Founding Member: 14-day cooling-off with full refund if less than 20% of content accessed.

Certifications: Full refund before attunement; no refund after attunement is delivered.

8. Use of Services

8.1 Permitted Use

Our services are provided for your personal, non-commercial educational use. You may access content for your own learning and development.

8.2 Prohibited Conduct

You agree not to:

• Share account credentials or allow others to use your account
• Copy, distribute, or create derivative works from our content without permission
• Use the platform for unlawful purposes or to harm other members
• Attempt to gain unauthorised access to our systems
• Misrepresent your identity or qualifications

9. Teacher and Practitioner Activities

Members who complete our certification programs may offer services through our platform, subject to a separate Teacher Agreement. Teachers agree to maintain the standards and ethics taught in our programs and to use official Asheya Alchemy materials when delivering curriculum workshops.

10. Intellectual Property

All content, trademarks, and intellectual property on our platform are owned by Asheya Alchemy or its licensors. Please refer to our Copyright Disclaimer for detailed information.

11. User-Generated Content

You retain ownership of content you post (comments, forum posts, community contributions) but grant us a non-exclusive, worldwide, royalty-free licence to display and distribute your content in connection with our services. You are responsible for ensuring your content does not infringe third-party rights or violate laws.

12. Important Disclaimers

Educational Purposes Only: Our services are for educational and personal development purposes only. The content is not a substitute for professional medical, psychological, legal, or financial advice.

Spiritual and Energy Work: Our programs involve spiritual practices and energy healing modalities. These are complementary practices and are not medical treatments. They should not replace conventional medical care. Always consult qualified healthcare professionals for medical concerns.

No Guarantees: While we strive to provide high-quality educational content, we make no guarantees regarding specific outcomes or results. Individual experiences vary.

Platform Availability: We endeavour to maintain platform availability but do not guarantee uninterrupted access. We may temporarily suspend access for maintenance or updates with reasonable notice where practicable.

13. Limitation of Liability

To the maximum extent permitted by law, Asheya Alchemy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability for any claims arising from these terms or your use of our services shall not exceed the amount you paid for services in the twelve (12) months preceding the claim.

Australian Consumer Law: Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations due to circumstances beyond their reasonable control, including but not limited to: natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, epidemics, strikes, power outages, internet service provider failures, or cyberattacks.

If a force majeure event continues for more than 60 days, either party may terminate the agreement. In such case, we will provide a pro-rata refund for any pre-paid services not yet delivered.

15. Indemnification

You agree to indemnify and hold harmless Asheya Alchemy, its operators, employees, and agents from claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these terms, your violation of any third-party rights, or your wilful misconduct.

16. Termination

We may suspend or terminate your account if you violate these terms or engage in conduct harmful to other members or our business. Where practicable, we will provide notice and an opportunity to remedy the breach before termination.

You may terminate your membership at any time through your account settings. Termination does not entitle you to a refund except as specified in our Refund Policy.

Upon termination, your access to the platform and content will cease. Certifications you have earned remain valid. Data will be handled in accordance with our Privacy Policy.

17. Dispute Resolution

Any disputes arising from these terms shall be governed by the laws of South Australia, Australia. You agree to submit to the exclusive jurisdiction of the courts of South Australia.

Before initiating formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days. Either party may initiate this process by providing written notice of the dispute.

18. General Provisions

Entire Agreement: These terms, together with our Privacy Policy, Refund Policy, Copyright Disclaimer, and Cookie Policy, constitute the entire agreement between you and Asheya Alchemy.

Severability: If any provision is found unenforceable, the remaining provisions continue in full force.

Waiver: Our failure to enforce any provision shall not constitute a waiver of that provision.

Assignment: You may not assign your rights without our written consent. We may assign our rights to any successor or affiliate, with notice to you.

19. Contact Information

For questions about these Terms and Conditions:

Asheya Alchemy

Email: contact@asheyaalchemy.com

Website: asheyaalchemy.com

Last Updated: January 2026 

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Privacy Policy

Privacy Policy

Asheya Alchemy — January 2026

Asheya Alchemy is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. We follow a principle of data minimisation — collecting only what we need to provide our services.

1. Who We Are

Asheya Alchemy PTY LTD, ABN; 78697630096 operated by Dean and Cat, is the data controller responsible for your personal information. We are based in South Australia and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, password, and optional profile details when you create an account.

Payment Information: Billing details and transaction history processed through Stripe and/or PayPal or Direct Debit (on request). We do not store complete card numbers — these are held securely by our payment processors.

Membership Information: Your membership tier, enrolment credits balance, subscription dates, and renewal status.

Certification Records: Certifications earned, attunement dates, and practitioner credentials.

Community Content: Posts, comments, and messages you share in forums and community spaces (you control what you share).

Communications: Emails, support requests, and other communications with us.

2.2 Information Collected Automatically

Usage Data: Pages visited, courses accessed, and learning progress (necessary to track your course completion).

Device Information: IP address (anonymised where possible), browser type, and device type for security and troubleshooting.

Cookies: See our Cookie Policy for detailed information. We use essential cookies by default; analytics cookies only with your consent.

3. How We Use Your Information

We use your personal information only for the following purposes:

Purpose	What This Means
Service Delivery	Providing access to courses, managing your membership, delivering certifications, processing payments
Account Management	Tracking your credits, managing subscriptions, recording certification progress
Communication	Sending essential updates about your account, courses, and membership (you can opt out of marketing emails)
Platform Improvement	Analysing aggregated, anonymised usage patterns to improve our content and features
Legal Compliance	Meeting tax obligations, responding to lawful requests, preventing fraud

4. What We Don’t Do

We do not sell your personal information to anyone.

We do not share your data with advertisers or data brokers.

We do not use your information for purposes unrelated to providing our services.

We do not collect more information than necessary.

5. Sharing Your Information

We may share your information only in these limited circumstances:

Service Providers: Third parties who help us operate our platform (hosting, payment processing, email delivery). These providers are contractually bound to protect your data and use it only for the services they provide to us.

Community Features: Your profile name and content you choose to post publicly will be visible to other members. You control what you share.

Legal Requirements: When required by law, court order, or to protect our rights, safety, or property. We will notify you if legally permitted to do so.

Business Transfers: In the event of a merger or acquisition, your information may be transferred. You will be notified and given the opportunity to delete your account.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data
• Secure payment processing through PCI-compliant providers
• Access controls limiting who can view your data
• Regular security reviews

No system is perfectly secure. We cannot guarantee absolute security but will take reasonable steps to protect your information.

7. Data Breach Notification

In the unlikely event of a data breach that is likely to result in serious harm to you, we will:

• Notify you by email within 72 hours of becoming aware of the breach
• Describe the nature of the breach and what data may be affected
• Explain what steps we are taking to address the breach
• Provide recommendations for steps you can take to protect yourself
• Notify the Office of the Australian Information Commissioner as required by law

8. Data Retention

We retain your information only as long as necessary:

Data Type	Retention Period	Reason
Account profile	While account is active + 2 years	Account reactivation
Payment records	7 years after transaction	Australian tax law
Certification records	While certification valid + 7 years	Credential verification
Community posts	Until you delete or request removal	Your control

9. Your Rights

Under Australian Privacy Principles, you have the right to:

Access: Request a copy of the personal information we hold about you. We will respond within 30 days.

Correction: Request correction of inaccurate or incomplete information. We will respond within 30 days.

Deletion: Request deletion of your account and associated data, subject to legal retention requirements. We will process deletion requests within 30 days.

Data Export: Request a copy of your data in a portable format.

Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

To exercise these rights, contact us at contact@asheyaalchemy.com

10. International Data Transfers

Some of our service providers may be located outside Australia. By using our platform, you acknowledge that your information may be transferred to countries with different data protection laws. We ensure that any overseas recipients are bound by contractual obligations to protect your information consistent with the Australian Privacy Principles.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. For material changes, we will notify you by email at least 30 days before the changes take effect, giving you the opportunity to review the changes and, if you disagree, to close your account before they apply.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Asheya Alchemy

Privacy Officer: Cat O’Hara

Email: contact@asheyaalchemy.com

Website: asheyaalchemy.com

You may also contact the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au

Phone: 1300 363 992

Last Updated: January 2026 

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